- Use alternate ways to communicate- There is a plethora of technology that allows alternate ways to communicate with a patient(ex: call light, phone, and IPAD). With Covid-19 being very prevalent, using an alternate form of communication with your patient will make the patient feel valuable. Also, it will assist the healthcare provider in feeling they are giving adequate care.
- Set up a regular communication schedule- This can be a very valuable tool. Weather you are setting up personal time to chat with each patient, and/or just completing a regular round. This tool indirectly builds trust between the healthcare provider and patient. The patient views those particular times as being just for them. Also, this strategy applies to healthcare employees. Healthcare workers need regular check-ins with a superior to reinforce a job well done.
- Make the patient feel they are the only one that matter- Don't appear hurried as a healthcare provider. This can backfire on you. Have you ever spent 20 minutes with a patient, but the patient feels as if you didn't spend anytime with them due to the fact they felt you were distracted. Weather its 5 or 20 minutes, give the patient your undivided attention. To them 5 minutes feel like a life time, if they are the center of your world. As a healthcare worker, this same one on one attention is needed. Five minutes with a supervisor can make the employee feel superb at their job, and reinforces trust.
- Make time for yourself during the shift- I know this is difficult, but it can be done. As a healthcare provider your regrouping time is important! If you set up times for your patients, your 30 min break should be achievable. If you are having difficulties achieving this goal, it is OK to ask for assistance to take a break. You are no good to a patient if your emotional fuel is low. You do not get an "F" for the shift because you need assistance to have a break. Again, you are meeting patients at their lowest, so they need you to be your best as a healthcare provider. Who better to take care of a patient than a fully recharged nurse:-)!